Privacy Policy

At Genzy Cabs, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you access or use our website, mobile application, and related services. By using Genzy Cabs, you agree to the practices described in this Privacy Policy.

We are committed to protecting your personal data and ensuring transparency in how your information is handled. Our privacy practices are regularly reviewed to maintain compliance with applicable laws, regulations, and industry standards related to data protection and cybersecurity.

Genzy Cabs may collect various types of personal and technical information to provide better services, improve platform functionality, and enhance user experience.

We may collect personal details including:

• Full name
• Email address
• Phone number
• Billing or payment information
• Pickup and destination addresses
• Profile information and preferences

This information is collected when you register an account, book rides, contact support, participate in promotions, or interact with our platform.

We may automatically collect technical and usage-related information, including:

• IP address
• Browser type and device information
• Operating system
• App usage behavior
• Pages visited and features accessed
• Location and GPS data (when enabled)

This data helps us analyze platform performance, improve services, optimize navigation, and enhance security.

Genzy Cabs uses cookies and similar tracking technologies to personalize user experiences, remember preferences, improve website functionality, and analyze traffic patterns. Users may control cookie preferences through browser settings, although disabling cookies may affect certain features of the platform.

The information collected by Genzy Cabs is used to provide secure, reliable, and personalized services for our users.

We may use your information for the following purposes:

• To create and manage user accounts
• To process ride bookings and payments
• To provide customer support and respond to inquiries
• To improve website functionality and user experience
• To personalize services, recommendations, and offers
• To communicate updates, notifications, promotions, and service-related information
• To monitor and analyze platform usage and performance
• To detect fraud, unauthorized activity, or security threats
• To comply with legal obligations and enforce our policies

Genzy Cabs does not sell, rent, or trade your personal information to third parties for unauthorized marketing purposes.

However, we may share limited information with trusted third-party service providers, business partners, payment processors, or technical vendors who assist in operating our services. These parties are contractually obligated to maintain confidentiality and use data only for authorized purposes.

We may also disclose information when required by law, legal process, regulatory authorities, or to protect the safety, rights, and security of Genzy Cabs, our users, or the public.

Genzy Cabs implements strong technical, administrative, and organizational security measures to protect your personal information against unauthorized access, misuse, loss, disclosure, or alteration.

We use modern encryption technologies and secure communication protocols to protect sensitive data during transmission and storage.

Access to personal information is limited only to authorized employees, contractors, and service providers who require such information to perform legitimate business operations.

We regularly monitor our systems, perform security reviews, and conduct audits to identify vulnerabilities and maintain compliance with privacy and security standards.

In the unlikely event of a data breach or security incident, Genzy Cabs has established procedures to investigate, contain, and resolve issues promptly. Users and relevant authorities may be notified as required by applicable laws.

Users have the right to access, update, correct, or request deletion of their personal information where permitted by law. You may also choose to disable cookies, unsubscribe from promotional communications, or limit certain data-sharing permissions through your account or browser settings.

Please note that restricting certain permissions may impact the functionality and user experience of some Genzy Cabs services.

Our platform may contain links to third-party websites, payment gateways, or external services. Genzy Cabs is not responsible for the privacy practices, policies, or content of third-party platforms. Users are encouraged to review the privacy policies of any external services they access.

Genzy Cabs reserves the right to update or modify this Privacy Policy at any time. Changes will become effective immediately upon publication on our platform. Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.

We encourage users to review this Privacy Policy periodically to stay informed about how we protect and manage personal information.

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact the Genzy Cabs support team through our official website or customer support channels.

Genzy Cabs is committed to maintaining transparency, trust, and security while providing a safe and reliable experience for all users.