Terms and Conditions

By accessing and using the Genzy Cabs website, mobile application, or related services, you agree to comply with and be legally bound by these Terms and Conditions, along with all applicable laws and regulations. If you do not agree with any part of these terms, you must discontinue use of our platform immediately. Users are responsible for ensuring compliance with local, national, and international laws applicable to their use of Genzy Cabs services.

Genzy Cabs is committed to providing reliable customer support and assistance to all registered users. If you experience any issues while using our platform or services, you may contact our support team through email, live chat, or the official support system available on our platform.

We will make reasonable efforts to resolve technical issues, service-related concerns, or account-related inquiries in a timely manner. Minor fixes and assistance may be provided directly through support communication channels, while major improvements or system updates may be included in future platform releases.

If your request requires advanced customization, additional development, or personalized modifications, you may:

• Wait for future platform updates that may include the requested feature.
• Request custom development services for an additional charge.

All content, software, designs, branding, logos, graphics, application interfaces, and services provided by Genzy Cabs remain the exclusive property of Genzy Cabs and its licensors. Users may not copy, reproduce, distribute, modify, resell, or exploit any part of the platform without prior written permission.

You are not permitted to claim ownership or intellectual rights over any part of the Genzy Cabs platform, including modified or customized versions. Unauthorized use of our intellectual property may result in legal action.

All services and products are provided on an “as-is” and “as-available” basis without warranties of any kind, either express or implied.

Genzy Cabs does not guarantee uninterrupted availability of services at all times. While we strive to maintain reliable operations, we cannot guarantee that the platform will always be error-free, secure, or compatible with all third-party systems, plugins, browsers, or external services.

Users are responsible for ensuring compatibility with their devices, internet connections, browsers, and operating systems. Genzy Cabs shall not be held responsible for losses, interruptions, or damages arising from technical issues, third-party failures, or unauthorized modifications to the platform.

Users may not use Genzy Cabs for any unlawful, harmful, fraudulent, or unauthorized purpose. The following activities are strictly prohibited:

• Violating any local, national, or international laws or regulations.
• Uploading or distributing harmful, abusive, defamatory, offensive, violent, or illegal content.
• Promoting terrorism, hate speech, racism, harassment, or explicit adult material.
• Attempting to hack, exploit, disrupt, or damage the Genzy Cabs platform or its users.
• Using stolen payment methods, fake identities, or fraudulent information.
• Copying, reselling, or exploiting any part of the platform without authorization.

Genzy Cabs reserves the right to suspend, restrict, or permanently terminate accounts involved in prohibited activities without prior notice.

Users are fully responsible for maintaining the confidentiality and security of their accounts, including login credentials and activities conducted under their accounts. Any unauthorized access or suspicious activity should be reported immediately.

All payments made to Genzy Cabs are subject to our payment and billing policies. Unless otherwise stated, payments, wallet recharges, deposits, subscriptions, and service charges are non-refundable.

By making a payment through our platform, you agree not to initiate unauthorized disputes, chargebacks, or fraudulent payment reversals. If a chargeback or dispute is initiated without valid reason, Genzy Cabs reserves the right to:

• Suspend or terminate your account.
• Restrict access to services.
• Cancel ongoing or future bookings.
• Recover losses or damages through legal means if necessary.

Fraudulent transactions, unauthorized payment methods, or suspicious financial activities may result in immediate account termination.

Genzy Cabs may occasionally provide promotional offers, referral rewards, coupons, discounts, cashback, or free wallet balances as part of marketing campaigns or user engagement activities.

We reserve the right to review, modify, suspend, or cancel promotional balances, offers, or rewards if misuse, abuse, fraud, or suspicious activity is detected. Accounts involved in exploiting promotional systems may be suspended or permanently restricted.

If deductions result in a negative account balance, the account may remain temporarily suspended until outstanding balances are cleared.

Under no circumstances shall Genzy Cabs, its affiliates, employees, partners, or service providers be held liable for any direct, indirect, incidental, special, or consequential damages arising from:

• Use or inability to use the platform.
• Service interruptions or technical failures.
• Unauthorized account access.
• Data loss or security breaches.
• Third-party actions or external service failures.

Users access and use Genzy Cabs services at their own discretion and risk.

Genzy Cabs reserves the right to update, modify, or replace these Terms and Conditions at any time without prior notice. Updated versions will become effective immediately upon publication on our platform.

Continued use of Genzy Cabs services after changes are posted constitutes acceptance of the revised Terms and Conditions.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact the Genzy Cabs support team through our official website or customer support channels.

Genzy Cabs is committed to maintaining a secure, transparent, and reliable platform experience for all users.